Airport G. Marconi di Bologna (Italy)

Area of interest: asset management and services

Requirements

Airport G. Marconi di Bologna (Italy)

 

The Aeroporto G. Marconi company, owned by local authorities (Camera di Commercio, Province and Municipality of Bologna, Emilia Romagna region) and other partners, is responsible for managing the airport Guglielmo Marconi, one of the biggest italian airports  (approximately 5,000,000 passengers / year).
The airport uses CMDBuild to control assets (clients, servers, network devices, etc.) and to manage technical objects (watches and LCD panels, gate readers, label printers and boarding passes, etc. ).
Post-installation tasks included the configuration of workflows for Incident Management and Change Management, with interesting extensions to:
  • involve external suppliers in the workflow
  • automatically generate tickets for scheduled maintenance
  • handle user satisfaction level

Activities

The company referents (Robert We provided the following services:

  • virtual machine with all the required components
  • data model analysis and configuration
  • initial import (server, client, network devices, personnel)
  • connector configuration to synchronize CMDBuild and OCS Inventory
  • training and support activities
  • configuration of Incident Management workflow (including Liferay portlet and user satisfaction)
  • change management workflow and related work orders (also forwarded to external service providers)
  • work orders workflow and related maintenance activities
  • setting up a workflow for IT services related to personnel management, with the participation of the Personnel Office, the Change Manager and IT specialists
  • configuration of a connector for automatic synchronization of personnel data from Active Directory
  • activation of single sign-on (CAS based)
  • annual maintenance service

Events

Raciti, Bini Alberto, Silvia Lombardi took part in CMDBuild Day 2010.

Slides and video of their speech are available on the official page of the convention.

 

 

 

 

References

Aeroporto Guglielmo Marconi di Bologna S.p.A.
Via Triumvirato 84
Bologna
www.bologna-airport.it

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