This time we don’t present a new case history, but we are proud to present an important contribution that the IT Service of the Senate of the Italian Republic wished to provide to the CMDBuild Community.
It is a booklet in PDF format, that is already published on the CMDBuild site and that will be presented during the CMDBuild DAY, that describes approach and methodology adopted in the Senate for the design and implementation of an ICT SKMS system (Service Knowledge Management System) based on CMDBuild.
The aim of this document is to provide practical information that might be useful to other organizations that want to take the same path (the author calls it a "journey"), or more generally to those interested in the theme of ITIL.
The document describes the approach suggested by ITIL, the organization of the project at the Senate, the design and implementation of the CMDB, the analysis methodologies of the IT processes, the activated controls (KPI) and the integration with external applications. Then, the final chapters present the adopted criteria (style rules, etc.), the quality audit (testing methods), the methods of interfacing with the provider Tecnoteca and a collection of templates used for the documentation of the different phases of activities.
The booklet contents are obviously "CMDBuild oriented", being CMDBuild the specific platform adopted by the Senate, with its peculiarities and its mechanisms that "translate" the conceptual guidance provided by ITIL into a software application.
We thank the author, Vincenzo Curci, for collecting and sharing with everyone the best practices that let him manage successfully the project for the introduction of ITIL in the Senate, using CMDBuild as the support tool.