CMDBuild READY2USE


  • CMDBuild READY2USE is a CMDBuild configuration that can be immediately used within the production environment
  • it comes from hundreds installations realized worldwide by Tecnoteca
  • it follows the ITIL best practice
  • it manages hardware and software configuration items, client and infrastructural ones, and both physical and virtual ones
  • it manages services and dependences
  • it includes a self­service interface through which users can access the service catalogue, report incidents and start new requests
  • it implements several workflows: Incident Management, Request Fulfilment, Problem Management, Change Management and Asset Management
  • it includes sync connectors with Active Directory (staff repository), OCS Inventory (automatic discovery), VMware VCenter (virtualization console), LLDP (network discovery), Amazon AWS (virtual servers) and Zabbix (network and application monitoring)
  • it allows you to reuse CMDBuild mechanisms to customize the standard configuration provided

CMDBuild READY2USE 2

Test and discover CMDBuild READY2USE

  Online demo

CMDBuild vs READY2USE

Details CMDBuild CMDBuild READY2USE
Purpose asset management IT Governance
Follows ITIL best practices - yes
CMDBuild standard features yes yes
CMDBuild standard structure yes yes
Datamodel configurable through the internal features already preconfigured for the IT assets management
Workflow configurable through the external visual editor (TWE)
  • Incident Management
  • Request Fulfilment (static and dynamic workorders)
  • Problem Management
  • Change Management (static and dynamic workorders)
  • Asset Management
Service functions configurable through the external visual editor (TWE)
  • QR Code Generator
  • Opening Incident Management by Email
  • IT Process Extra Management
  • SLA IT Process
  • Incident Management massive closure
Report configurable through the external visual editor (Jasper Reports)
  • Workplaces inventory
  • Incident Management open processes
  • Incident Management average closing time
  • Incident Management timetable
  • Incident Management distribution for time slots
  • Request Fulfilment open processes
  • Request Fulfilment average closing time
  • Request Fulfilment timetable
  • Request Fulfilment distribution for time slots
  • Locations with assets
  • MTBF - Mean time between failures
  • Racks layout
  • Asset Management processes list
  • Asset Management barcode print
  • Barcode print
  • Active tickets in a specified date
  • Active tickets in a specified date interval
  • AD Connector - summary
  • LLDP Connector - Summary
  • OCS Connector - summary
  • VMware Connector - summary
  • AWS Connector - summary
Custom Pages implementable in CMDBuild using Javascript Dashboard for Service Desk operators
Connectors configurable through the webservice SOAP and REST features
  • Active Directory (staff) *
  • OCS Inventory (phisical computers) *
  • VMware VCenter (virtual servers) *
  • LLDP (network discovery) *
  • Amazon AWS (virtual servers) *
  • Zabbix (network and application monitoring) *
Self-service portal configurable through the GUI Framework Already preconfigured *
Manuals 7 detailed manuals 1 user manual *
Mobile Module yes * yes *

* Subscription only

CMDBuild READY2USE
presentation



configurabili tramite i meccanismi interni dell'applicazione

CMDBuild READY2USE is the perfect ready CMDB to manage all IT assets in your Organisation.

To use CMDBuild READY2USE in a production environment, you should get the Subscription. This would allow you to use advanced features, benefit from guaranteed SLA assistance and have access to our support, training and start-up services.

For price and details please contact us

If you just want to test CMDBuild READY2USE functionalities (without advanced features) or make your own developments (without our support), you can download the test version from CMDBuild download page and enjoy it.

Documentation



CMDBuild READY2USE Overview Manual
CMDBuild READy2USE brochure
CMDBuild READy2USE presentation slide
Webinar video registrations

Standard
features

Configuration Items Management

CMDBuild READY2USE has already set up the required entities for the IT management within a medium-to-­large organization.

Configuration Items are arranged in superclasses and subclasses, they include all necessary attributes and are linked through various relation typologies.

The system allows you to edit the data cards for each element, link them, attach documents, start simple or complex searches, save them, consult the history, georeference them on 2D maps or on 3D models.


Organization:
Internal and external staff, Organization units, Customers, Customer staff

Locations:
Building, Floor, Room

Purchasing Area:
Supplier, Supplier's staff, Purchase order and Purchase order rows

Services:
Service category, Business Service, Technical Service, Service Contract, KPI, Request type, Service Request

Configuration Item:
Client: Desktop, Notebook, Mobile, Printer, Monitor, Software Client, License Infrastructure: Physical Service, Virtual Server, Cluster, Storage, Rack, Network Device, Network Box Phone: Telephone Exchange, Desktop device, Mobile device, SIM Network: VLAN, VPN, Network Interface Software Server: Infrastructural Software, Database, Application, Component

Support Entities:
Knowledge Base, IT Process Classification, System Parameters

Service Catalogue

CMDBuild READY2USE includes the Service Catalogue management where you can define the IT services made available to users, with request and support modalities, their availability, SLA and KPI, technical and business contacts.

The dependences among services, and between services and configuration items, allow you to analyse the effects if any fault occurs.

One or more kinds of request types are associated to each service. They are started from the self-service Portal and are then managed through the Request Fulfillment workflow.

The Incident Management Process

The Incident Management workflow manages the support request forwarded by users when IT services faults occur.

Users send requests through the self-service portal. The helpdesk takes charge of such requests and if necessary can forward them to internal or external specialists (horizontal and vertical escalation).

Among several available mechanisms we mention e-mail notifications, SLA control, Knowledge Base use, attachment upload, priority calculation, management of reply e-mails, start of secondary flows.

The Problem Management Process

The Problem Management workflow manages the resolution of problems deriving from recurrent Incident Managements.

The workflow can be started by the Problem Management and includes the possibility to generate a Change Management in case the modifications needed to solve the problem require it.

Every request is forwarded to the relevant analyst group which evaluates it and performs the diagnosis. The analyst group can also forward the diagnosis phase to other groups through sub-activities.

After the diagnosis the flow goes back to the Problem Manager who can proceed with the resolution or re-classify the request in case the solution was not found by the analysts.

The Request Fulfillment Process

The Request Fulfillment workflow manages the requests forwarded by those users who require standard services (from the Catalogue), non-standard services, information.

The requests are sent by users through the self-service portal. The helpdesk takes charge of them and may require the approval by a supervisor.

The standard services are then solved by one or more work orders, which can be configured and differentiated according to the kind of service.

The requests for non-standard services cause Change Management processes.

The Change Management process

The Change Management workflow manages the requests for change of IT configuration which can't be solved through standard procedures.

The workflow can be started by IT technicians or produced by Incident Management and Request Fulfillment processes.

Each request is approved by the Change Manager and then solved by specialists with one or more analysis, implementation and test activities, carried out and described through work orders.

The Asset Management process

The Asset Management workflow helps operators to manage the Configuration Items movements during their life cycle.

It manages the requests for materials and order issues, the CI delivery and acceptance, the CI assignment and loan to users, the CI transfer among users or seats or warehouses, the CI disposal and scrapping.

Reports

In CMDBuild READY2USE the main useful reports are already configured for the operative management of Configuration Items (inventory also at previous dates, Barcode labels, racks layout) and of the related processes (order and movement list, SLA control, service catalogue print).

List of reports:

  • Workplaces inventory
  • Incident Management open processes
  • Incident Management average closing time
  • Incident Management timetable
  • Incident Management distribution for time slots
  • Request Fulfilment open processes
  • Request Fulfilment average closing time
  • Request Fulfilment timetable
  • Request Fulfilment distribution for time slots
  • Locations with assets
  • MTBF - Mean time between failures
  • Racks layout
  • Asset Management processes list
  • Asset Management barcode print
  • Barcode print
  • Service Desk Dashboard Report
  • Active tickets in a specified date
  • Active tickets in a specified date interval
  • AD Connector - summary
  • LLDP Connector - Summary
  • OCS Connector - summary
  • VMware Connector - summary
  • AWS Connector - summary
  • Zabbix Connector - summary

Custom page

The custom page is a dashboard available for the Service Desk operators who work on the IT Processes. The page shows a summary as well as detailed information about the open tickets through tables, graphs, and a complete list of the tickets with customizable filters.

Service functions

CMDBuild READY2USE includes the following service functions:

  • Generation of QR codes: available for Hardware, it produces a PDF with the set of QR codes
  • Massive closure of tickets: available for the Incident Management which have been solved and are in the closure step
  • The possibility to open the Incident Management Process by email
  • IT Process extra Management
  • SLA IT Process

Subscription
features

Provided with the Annual Subscription offered by Tecnoteca


Self-service Portal

CMDBuild READY2USE provides a Self-Service Portal that allows non-technical users to interact with the IT Management System and technical staff, to report their needs and then stay updated on resolution activities.

Each user accesses the Portal after local authentication or connected to the corporate Active Directory repository.

CMDBuild READY2USE proposes by default the Self-Service Portal implemented in the open source portal Liferay. Using the CMDBuild GUI Framework environment, it is possible to activate the Self-Service Portal in portals based on different technologies, developing specific authentication plugins, without constraints at server-side.

In particular the Self-Service Portal allows to:

  • report failures or technical issues, submit an incident (starting the Incident Management workflow)
  • consult the Service Catalogue, submit a service request or ask for information (starting the Request Fulfilment workflow)
  • check the status of the submitted incidents and requests, with the possibility of filtering these (incident/request; open/closed/all)
  • check the most recent email notifications sent to the user from the workflows that manage his requests
  • provide to non-technical users, which are in charge of an Office and that have to take part in the execution of the Request Fulfilment process, the possibility to approve or reject the request process
  • check reports, retrieving from CMDBuild READY2USE in real time available reports accessible by the user
  • consult the User Profile and the list of assigned equipment and subscribed services, with possibility of reporting errors to the technical team
  • consult IT news and have a list of ”useful links”, provided by the IT staff

Connectors for discovery of personnel, physical servers and virtual servers

The information management done manually in a CMDB can cause delays or inaccuracies when updating data.

In order to overcome this issue the best thing would be – if possible – to activate automatic connectors that contact external systems to sync, find any misalignments between the data sources, notify operators such situations and update the approved changes.

CMDBuild READY2USE includes the following standard connectors: Active Directory, OCS Inventory, VMware VCenter, LLDP, Amazon AWS and Zabbix.
Further custom connectors can be implemented accordingly to specific customer's and project's needs.

Mobile App

CMDBuild READY2USE mobile is an app for smartphones and tablets that implements the main functionalities of the desktop interface: navigation menu, management of data cards with relations and attachment, searches and filters, workflow management with the main widgets, report print.

The app allows you to take pictures and store them into the CMDB as attachments, and to read a QR code and view the related data card.

  Online demo

Requirements

CMDBuild READY2USE software and hardware requirements

  • Software requirements

  • any OS able to handle the following applications (linux recommended)
  • PostgreSQL from 9.5 to 10.9
  • PostGIS 2.4 or 2.5 (optional)
  • JDK 1.8
  • Apache Tomcat 8.5 (8.5.34 recommended)
  • any DMS that supports the CMIS protocol (optional)
  • Hardware requirements

  • server-class computer 4-core and of recent generation (or equal virtual infrastructure)
  • 10 GB of RAM (16 GB for application with full functionalities eg. DMS, map services, BIM services)
  • at least 120 GB of disk space for each instance (beyond additional space depending on the number of uploaded documents)

Business Services

List of services delivered by Tecnoteca


The maintenance service

The maintenance service allows you to benefit from the open source software advantages, having available at the same time a professional assistance with granted SLA.

The service includes the support when using the application, the notification and the remote installation of updates, the resolution of any bugs under warranty.

The cost is determined according to the complexity of the instance and of the required SLA's.

You can use the service in "cloud" mode.

The Start-Up package

Through the Start-Up package a remote support will be supplied for deploying the software into production:

  • support to the user and permission configuration
  • support to the connectors activation with Active Directory, OCS Inventory, LLDP, Zabbix and VMware vCenter
  • activation of e-mail notification services
  • brief system overview through a remote call

You have the possibility to ask for a certified appliance (OVF format), completely configured in Linux Ubuntu 64 bit environment.

Advice and customization service

This service can be supplied remotely (by purchasing Pay-Per-Use packges) or on-site on client premises. For example, the service can be used for:

  • analysis of extensions to the standard configuration
  • one-time initial data import
  • configuration of new workflows or new reports
  • implementation of functional extensions to the “core” system

Training courses

Several training courses are at your disposal, both related to the standard use of CMDBuild READY2USE related to the different ways to configure the system in advanced way (data model, report, dashboard, workflow, interoperability with other systems, GIS / BIM).

Training courses can be supplied remotely or on-site on client premises.

They can be held either in English or in Italian language.