CMDBuild Day

El evento bienal dedicada a todos los usuarios de CMDBuild
La tercera edición se celebrará en Roma 15 de mayo 2014.

No sólo asset IT

CMDBuild se puede utilizar en muchos contextos. Administración de bienes inmuebles, las prácticas de oficina, aplicaciones verticales.

Acciones de Documento

Gestión de TI con procesos conforme a ITIL

Usted está aquí: Inicio Difusión Utilización Gestión de TI con procesos conforme a ITIL

Companies that choose CMDBuild to manage IT assets following ITIL guidelines (or other quality systems) can use the same features described in the assets management, and handle related processes.
With CMDBuild you can configure all ITIL workflows, including the most popular like:

  • Incident Management("ticketing")
  • Change Management
  • Requestfulfillment
  • problem Management
  • Service CatalogueManagement
  • Service Level Management

Workflow implementation includes:

  • custom authorization system
  • involvement of IT staff, non-IT staff, external suppliers, etc.
  • interaction by non-technical staff through the intranet portal
  • notifications by e-mail
  • attachments
  • workflow start by using monitoring systems (Incident) or other external inputs
  • automatic reports (work orders, checkouts, etc.)
  • tracking of all transactions with SLA statistics
  • correlations between processes and items
  • "calendar" views
  • registration of user satisfaction
  • application interaction with other applications (SOAP)
  • process scheduling
ITIL Processes
ITIL Processes