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ITIL SYSTEM METHODOLOGY 3 October 2016

On the occasion of the CMDBuild DAY 2016 we publish the booklet on ITIL methodologies developed by the Senate of the Italian Republic by Ing. Vincenzo Curci

The booklet, in PDF format, is an important contribution that the IT Service of Italian Republic Senato wished to provide the CMDBuild Community.

It describes the approach and methodology adopted in the Senate for the design and implementation of an ICT SKMS system (Service Knowledge Management System) based on CMDBuild.

The document is intended to provide practical information which might be useful to other organizations that want to take the same path (the author rightly speaks of a "journey"), or more generally to those interested in the theme of ITIL.

Thanks to Ing. Vincenzo Curci for this precious document that he wanted to share on the occasion of the CMDBuild DAY 2016.