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openMAINT Reference & Testimonial: Technical University of Crete (TUC)
The Technical University of Crete (TUC) is a public University, founded in 1977 in Crete, Greece and comprises five Engineering Schools.
Currently, at TUC we have more than five thousand undergraduate and postgraduate students, hundreds of permanent and adjunct faculty members or laboratory staff members, and hundreds of administrative staff members.
The campus is located northeast of Chania and covers an area of 3 km2, with about 30 buildings.
The Directorate of Telecommunications, Networking and Computing Infrastructure of TUC designs, implements and operates the main IT & Communication services of the University, as well as the necessary infrastructure.
The increasing number, the diversity and the geographical distribution of the ΙΤ assets and systems (PCs, monitors, printers, servers, storage, switches, routers, networking sockets, wireless access points, etc.) under the directorate’s responsibility has suggested the adoption of a solution to manage them in a centralized manner.
Furthermore, aiming to improve the helpdesk services provided to the University end-users, we needed a solution that could smoothly extend our existing ticketing system towards a more asset-based approach.
We examined several software solutions that could be interconnected to our existing systems (i.e., AD/LDAP, ticketing system, building and rooms data sources, personnel data sources).
A few months ago, openMAINT was recognized as a flexible and interoperable open-source application and was chosen to be customized for the unique needs of our University, mainly focusing on its “Space & Asset Inventory” feature. Particularly, new asset classes were included, supplementary relations were created, more JasperReports were added, dashboards were modified, and localization to the Greek language was prepared. We used the openMAINT REST services to implement the interconnection to our existing systems and data sources.
The project is still under development, but is already being used in production to manage the assets of the Directorate of Telecommunications, Networking and Computing Infrastructure.
Dimitris Maniadakis, TUC Technical Manager
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CMDBuild Reference & Case Study: Cassa Depositi e Presiti
One of the most prestigious Companies we are working with is Cassa Depositi e Prestiti.
Cassa Depositi e Prestiti (CDP), founded in 1850, is an Italian Company controlled by the Ministry of the Economy and Finance.
With the role of the National Institute of Promotion, its goal is the development of the Italian economy, pursued by funding both investment projects of Public Administrations and private Companies throughout their lifecycle.
Last fall, CDP, with the aim of cost containment and of consolidating choices towards the "open source" world, started an assessment phase, which ended with the choice of CMDBuild, in the READY2USE version, as the tool for asset management and for IT services for their internal staff.
In the past few days the start-up phase of the project was completed, leading to the installation of the SSO (Single Sign On) authentication system on Active Directory, to the activation of the VMware VCenter connector, to the loading of the Service Catalog related to the servers that provide services and to users profiling.
A second phase of activity, focused on Change Management processes and on the CMDB population with other types of Configuration Items, has been now launched, and will continue in the second half of the year.
CMDBuild and IT security in the Public Administration
A government document has been published last March in Italy containing the "Minimum ICT Security Measures for Public Administrations".
The measures outlined in the document are based on the international standard SANS20 (latest version 6.0 of 2015).
The "minimum core" of security measures, made up of the first 5 of the 20 control areas identified, addresses the need to have an inventory of IT devices and software used, to protect hardware and software configurations on mobile devices, laptops, workstations and servers, to control and resolve any vulnerabilities, to use properly the administrator privileges.
Control areas are then transposed into operational activities, such as implementing an inventory of active resource (point 1.1.1), doing so through an automatic tool (1.1.2), making a discovery of devices connected to the network with alarms in case of anomalies (1.1.3), updating the inventory when new approved devices are connected to the network (1.3.1), etc.
It's obvious that a tool such as CMDBuild, which includes both control of inventory and of configuration of items (CMDB), as well as its management processes and integration with discovery systems, can be very helpful in activating the measures required.
Useful links
CMDBuild
SourceForge Project
Twitter @cmdbuild
Twitter @openmaint_org
LinkedIn Group
CMDBuild READY2USE
openMAINT
Tecnoteca
CMDBuild and openMAINT are open source software developed and maintained by Tecnoteca and released with AGPL license.
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