Emilia Romagna Region (Italy)

Area of interest: asset and services management, following ITIL best practice

Requirements

Emilia Romagna Region (Italy)

The CMDBuild application was adopted to manage inventory, processes and provide a service-oriented system.

CMDBuild is an italian project and is open source, this was really interesting for the Emilia Romagna Region.

After the Forum PA 2009, the Region decided to perform an initial feasibility study to analyze IT components (systems, network, domains, governance, client, etc.)

The activity led to the design and activation of the CMDB and the development of some workflows (ITIL and operational) with the "ITIL v3 foundation" certification of the technical staff.

The project involved the development of a Plone product to let users interact with CMDBuild using the Plone CMS:

  • simple interface for non-technical users who want, for example, to start workflows
  • accessible (Stanca), for users that need this feature

Activities

We provided the following services:

  • initial analysis, aimed at identifying customer needs and related solutions
  • virtual machine with all the required components and installation support
  • data model analysis and configuration
  • initial data import (server, client, network devices, personnel, locations, etc)
  • data model extension to manage system administrators and related roles, as required by the DPSS (Documento Programmatico per la Sicurezza)
  • configuration of a connector for automatic synchronization of personnel data from Active Directory
  • extension to manage authentication from SUN IDM (with Single Sign On)
  • configuration of a Change Management workflow and related Work Orders
  • configuration of a new workflow to activate a new server
  • "training on the job" to develop new workflows
  • development of a Plone product similar to the Liferay portlet, but with accessible interface (Stanca)
  • training and support activities
  • maintenance service

References

Regione Emilia Romagna

Viale Aldo Moro 30

Bologna

http://ermes.regione.emilia-romagna.it/

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