Testimonials

SATAP
SATAP

SATAP is the Gavio Group Company which manages the highways Turin-Milan, Turin-Piacenza, Turin-Savona and Asti-Cuneo.

The need to SATAP was to adopt an asset management system that could support the management of movable and fix assets, and in particular IT assets (desktops, notebooks, tablets, monitors, printers, software, etc.), telephony (fixed, mobile, switchboards, fax machines, SIM, etc.), safety items (fire extinguishers, cameras, etc.) and furniture (desks, chairs, wardrobes, etc.).

The adoption of CMDBuild READY2USE allowed in a particularly simple way to personalize the cards of standard assets with the technical information required, to configure the cards of some new type of asset and to load the existing data from Excel files.

Using portable devices like tablets, it has been done in the different SATAP locations a complete labelling activity of the assets, printing Barcodes, with the contemporary initial upload into the CMDBuild system.

The presence of Barcodes allows now the automatic interrogation of the assets information from smartphone devices and will make much easier and faster the year-end inventory operations; this thanks to a new module of the CMDBuild APP Mobile, which will automate the adjustment entries, working if necessary even in off-line mode.

The asset management is also facilitated by the CMDBuild GIS functionality, which makes possible the interrogation and the displacement in graphic mode directly on the SATAP building’s plans, activity in progress during these days.

The management of the assets life cycle is also enriched with special custom control reports.

Posted on: 30 March 2017

Posted by: SATAP

EDISU Piemonte
EDISU Piemonte

EDISU Piemonte, the Regional Agency for the Right to Education of Piedmont, is focused on the access to University education.

For this purpose, EDISU Piemonte provides to students some services, both open to all and based on rankings. Among the services, there is the provision of accommodation for students who are eligible, catering, access to study rooms and computer rooms, etc.

The need to manage a significant number of real estate assets, distributed throughout the region, requires the use of a dedicated software, and EDISU has chosen a few months ago to take openMAINT.

The initial activities done by Tecnoteca were focused on the migration of both textual and planimetric data from an earlier application CMMS Archibus, and the basic configuration of the new openMAINT system.

Since a couple of months EDISU is using the management functionalities of failure maintenance.

The project will continue with the activation of the new openMAINT Self-Service Portal, to interact with the end user, with the loading of plant assets from existing archives, and with the configuration of scheduled maintenance.

Posted on: 28 November 2016

Posted by: EDISU Piemonte

CCL Label Mexico
CCL Label Mexico

A global specialty packaging pioneer, with more than 20.000 employees, 156 production facilities in 35 different countries, CCL is the largest label company in the world and provides innovative solutions to the Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty, Automotive & Durables and Consumer markets worldwide.

CCL Label is also the world’s largest converter of pressure sensitive and extruded film materials for decorative, functional and information labels. Customers include major global corporations in the consumer packaging, healthcare and consumer durable segments. CCL Label produces a wide range of specialty label products, including expanded content, WashOff™, RFID, specialty electronics (CCL Design / CCL Design Electronics), promotional games and long life pressure sensitive films to protect or replace paint. It also produces highly-decorated extruded plastic tubes for premium brands in the personal care, cosmetic and healthcare markets.

In CCL Label - Mexico, we adopted openMAINT to track our machineries and manage our maintenance activities. OpenMAINT is not only quite sophisticated and complete tool but also open source and it fits our need because it is customizable which is a great feature

 

Added on: Jan 31, 2017

Added by: Juan José Rosas

Office/role: Head of Technology & Maintenance

Nanosoft srl

We use CMDBuild READY2USE to manage and control the information and assets of our own datacenters and also for IT structures and services of our customers.

Our needs:

  • Unify information in one single place
  • Need to log any change made
  • Protect access to information for better security
  • Automate information management
  • Give customers access

What we required:

  • Full web application, no plugins, java or else (hosted or cloud)
  • Hardware, software, applications and service management
  • Change management
  • Multi-tenancy
  • Open architecture to be changed in time according to the needs
  • Possibility to be integrated with other products via api or other
  • Automatic information collection from inventory applications and vmware
  • Workflow engine
  • Active directory integration
  • Customer portal and access
  • Mobile application to have all the information ready anywhere anytime
  • Support and development from the software house


CMDBuild open source responded to all our requests and more!
Flexible and customizable structure based on objects and relations, workflow engine, open and manageable database, API integration

CMDBuild READY2USE allowed us to save time and money, to start with a solid base and make only the necessary changes

 

Posted on: 04/10/2016

Posted by: Gianluca Pellegrini

Office/Role: Technical Manager

Trentino Network (Italy)
Trentino Network (Italy)

Trentino Network is a public corporation that manages telecommunications networks on the territory of the Autonomous Province of Trento, providing services to the local public administrations and the TLC operators.

The main requirements of Trentino Network was to manage, through customized workflows, breakdown messages and requests for services performed by customers (over 30,000 users).

For this purpose they chose to adopt CMDBuild READY2USE and acquired Tecnoteca support.

From an operational point of view the Incident Managent workflow was immediately activated and configured, extended with an additional connector that retrieves requests from provincial registration system and locally manages CMDBuild  synchronizing the progress until the closure of the workflow.

CMDBuild also manages the second level support activities  to third parties.

Trentino Network also contributed to the project by commissioning Tecnoteca the development of new "core" features, including an extension of the rights in the management worklfow, which are now included in the code and available to those who download the application.

Posted on: 30 Marcyh 2016

Posted by: Trentino Network

 

UFOT (USA)
UFOT (USA)

UFOT (United Fashions of Texas) is a chain of retail stores of clothing brands such as Melrose and Vogue, which employs 600-800 people in different locations in Texas, New Mexico, Arizona and California.

We needed a tool that would give more people in the company visibility of the work being done throughout our stores. For this reason we chose openMAINT as a company we have had success with other known open source programs. We chose Tecnoteca so we could have sometype of reliable support with the program.

We currently implemented openMAINT at 105 stores and it is working well. We were able to reduce the amount of time our facilities team was on the phone with Store managers and increase time spent on issues.

Posted on: 31 March 2016

Posted by: Greg Darnell

Office/Role: Vice President Corporate Operations

Applied Science, Inc (USA)
Applied Science, Inc (USA)

My client Applied Science, Inc., a United States leading supplier of medical devices, assigned me to research and evaluate a variety of Asset Management Systems for use in servicing their U.S. and international business. The following is a brief overview of the types of asset management systems I researched for them and how, at the end of this process, they came to select CMDBuild as the best option available.

I began the evaluation process with IBM’s Maximo. This was an incredibly flexible and robust enterprise grade SaaS (Software as a Service). I had no doubt that Maximo could be configured to fit their business model. IBM is very proud of Maximo. We calculated that the user based licensing fees would run $200,000 per year—at a minimum. Ouch! From my viewpoint, this is affordable by only 2 types of businesses.  If your business tracks assets with very high profit margins, or you have a very low ratio of administrative users to assets, you may be able to afford this solution. It was not a good fit for them.

Next, I researched a series of asset management systems that could best be described as “homegrown”. Most of these started out as custom web applications for a single customer. Later, this code base was repurposed for a 2nd and a 3rd and a 4th customer. At some point, the developers decided their code base was a “product”. They also made a lot of assumptions about your business model. If they started off as an asset management tool for an architectural firm, and your business happens to be an architectural firm, then chances are that tool could be a good fit for your business at a very affordable price. However, if your business model differs from the assumptions this software is based on, then trying to making it fit your business model is going to be like shoe horning a size 12 foot into a size 9 shoe—very difficult and painful.

Thankfully, I discovered a different class of tools. CMDBuild is a Configuration Management Database. It makes no assumptions about your business model. It abstracts the power of a fully relational database and makes it available through a web interface that’s already been tested and vetted against a wide variety of browsers. You can create your own tables and define relationships between the tables. You can create your own work flow processes and define the logic which takes users from one stage of the process to another. It has a powerful permissions system that can be incredibly granular. You can define permissions by group or even by user, by data class (table) data process (work flow) and even by column (field).

My client has very specific business processes. Providing service and support for medical devices is heavily regulated and trying to shoehorn this business process into somebody else’s software assumptions was just not going to work. CMDBuild’s flexibility seemed ideal for them. CMDBuild is also an open source application. You can deploy it without user based licensing fees!

CMDBuild is meant to be tailor fit to your business model. It starts off as a blank slate and you (with some help from Tecnoteca) define the classes, properties and workflows that match your business needs. You can define almost all of its functions through a web based administrative interface. If you are technically savvy, there’s no reason why you can’t do all of the configuration yourself. For the majority of folks that are not that technically savvy, Tecnoteca is there to support all of your needs. They can provide training for you to configure the system yourself or they can do the configuration for you.

I would recommend CMDBuild and Tecnoteca for any company exploring asset management systems.

Posted on: 31 January 2016

Posted by: Michael Collins

Office/Role: ICT Consultant

Deltares
Deltares

My name is Jeroen Baten. I work in the ICT-OS (Operational Systems) department of Deltares.

Recently we developed a CMDBuild REST interface Python module. This article describes this work.

About ICT-OS department

At the ICT-OS department we try to facilitate our 600 highly skilled experts with the tools they need to do their work. This means we manage over 500 (a number that is increasing fast) virtual machines on our internal infrastructure. One of the more popular applications is the platform- independent FEWS (Flood Early Warning System) application that is heavily used internally and at over 40 sites in the world, in which case we can adapt it to client wishes regarding use, database and a number of other parameters. Most of our internal systems are running on Centos, using PostgreSQL and, of course, in many cases our FEWS application (https://www.deltares.nl/en/software-solutions/). We prefer to use open source tools as much as possible.

About CMDBuild

For the last 3 years we have used CMDbuild as the tool at the heart of our infrastructure. We have devised a setup wherein we define “Products”, consisting of one or more “Applications”, containing “Services”, provided by “Service Instances”, provided by “Servers”. We use this to keep track of our rather large inventory of systems and their respective owners. We also use it to gather all information out of CMDBuild to import into Zabbix to automatically configure the monitoring of our systems. We also use it to check for several, what we call, “violations”. Like: “Is there a valid IP address associated with this server?” or “is there a DNS entry for this IP address?”.

The first generation of our cmdb2zabbix interface used a SQL-select statement to generate a large data object and then push that data object to the REST interface of Zabbix.

The cmdb2zabbix version that is currently under development is a rewrite to Python with a python module to interface to CMDBuild, a python module to interface to Zabbix, and a python module containing Deltares Way-Of-Working. The CMDBuild REST interface allows us to interface to the application independent of the underlying data model. This way we can update CMDBuild without having to worry about whether or not the data model has changed. We have to do this to keep our technical debt as low as possible.

After this is done, we plan to use CMDBuild as our central tool for automatic provisioning of our systems.

The CMDBUild Python module has been published under an Apache 2.0 license and can be found on GitHub (https://github.com/kwoot/cmdbuild-python-lib).

About Deltares

Deltares is an independent institute for applied research in the field of water and subsurface. Throughout the world, we work on smart solutions, innovations and applications for people, environment and society. We focus on five expertises:

  • Flood Risk
  • Sustainable Planning
  • Infrastructure
  • Water & subsoil resources
  • Environment

Our main focus is on deltas, coastal regions and river basins. Managing these densely populated and vulnerable areas is complex, which is why we work closely with governments, businesses, other research institutes and universities at home and abroad. That is why our motto is “Enabling Delta Life”. As an applied research institute, the success of Deltares can be measured in the extent to which our expert knowledge can be used in and for society. For Deltares the quality of our expertise and advice comes first.

Knowledge is our core business

All contracts and projects, whether financed privately or from strategic research budgets, contribute to the consolidation of our knowledge base. Furthermore, we believe in openness and transparency, as is evident from the free availability of our software and models. Open source works, is our firm conviction. Deltares employs over 800 people and is based in Delft and Utrecht.

Posted on: 25 September 2015

Posted by: Jeroen Baten

Office/Role: ICT-OS (Operational Systems)

Lafarge
Lafarge

Lafarge France has been using CMDBuild for the past 3 years.

It has been chosen because it was (and still is) the best OpenSource CMDB solution and can even easily compare with big vendors solutions (e.g. ServiceNow).

We use a home made model heavily based on TOGAF(r) and ArchiMate(r) (both registered trademarks of The Open Group), promoting CMDBuild to a full feature Enterprise Architecture Repository.

Thanks to CMDBuild and its data integration and reporting capability, we have now a clear view of our assets (even some intagible ones) and are able to really manage our services and costs.

The possibilities offered by such a tool are really endless, our teams use it every day for a lot of purposes (manual updates, impact analysis, report...) and would not be as efficient without it.

I highly recommend it.

Posted on: 23 July 2015

Iosted by: Jean-Baptiste SARRODIE

Office/Role: Information Technology, IT Architect

University Medical Center (UMCG) of Groningen
University Medical Center (UMCG) of Groningen

UMCG is one of the largest hospitals in the Netherlands and the largest employer in the Northern Netherlands. It is a city in a city. More than 10,000 employees provide patient care, are involved in medical education and perform cutting-edge scientific research, focused on ‘healthy and active ageing’.

More than 3,400 students of the University of Groningen study Medicine, Dentistry or Human Movement Sciences, while more than 340 physicians are doing their specialty training at the state of the art facilities of the UMCG.

Good quality care is always based on the latest information, and is provided by the best doctors and nurses. They only can do their work if ICT is available!

More than 8500 werkstations and 1200 servers all connected to medical equipement to support the health care, research and education process. This ICT infrastructure is combined in to complex chains. No commercial CMDB was able to support these relations until we found CMDBuild. Now we are able to provide information about how information is connected in our ICT landscape. And now we are able to provide the ICT support staff the information they need to support the infrastructure.

CMDBuild is installed and maintained completely remote by Tecnoteca.

Together with the doctors and nurses, every day we work on achieving a single common goal: building the future of health.

 

Posted on: 28 november 2013
University of Bologna
University of Bologna

The Information Area for Systems and Applications (CeSIA) of the University of Bologna designs, develops and controls the ICT infrastructure of the University and many of the IT services for students, teachers, administrative staff, graduate students, research fellows, staff and guests of the University, at the level of connectivity, systems and infrastructure, basic and process applications and consulting and support. The infrastructure is composed of:

  • 600 Km of fiber optics that connect 160 locations in the area of ​​Bologna and in Romagna
  • 910 access points to the wireless network
  • 474 Virtual Server
  • 600 institutional websites
  • 86,000 students
  • 403 464 exam verbal digitally signed
  • 6,000 people between teaching and administrative technical staff

Our Help Desk offers support to technical staff, employees and teachers on connectivity, systems and infrastructure, basic applications (receiving 16,000 calls, 27,000 email) and to students (receiving 52,000 calls, 24,000 emails)
The choice of CMDBuild came when we decided to refurbish the ticketing tool, extend the use of the management system of the requests within the University, adopt a Configuration Management Data Base for the encoding of assets and services, and to implement the Disaster Recovery Plan (PDR) and the Plan of Business Continuity (PCO).

In around 7 months we accomplished all the steps, from software selection to the stage of the migration. Currently more than 150 operators work everyday with CMDBuild and more than 400 Incident Management workflows, and 600 service fulfillment workflows are handled monthly. The tool also manages more than 8,000 client assets and 430 servers.
We then proceeded to import the floor plans of the buildings, to extend CMDBuild to other organizational units, to adopt the Self-Service portal for the opening of the students tickets, to create new dashboards for the services configuration.

Posted on: 15 May 2014

Reference: CMDBuild DAY 2014

Aareal Bank AG
Aareal Bank AG

We have evaluated CMDBuild on Windows 7 and on a Solaris 10 x64 system. On Windows it was not possible for us to install a running Environment. We received from the CMDBuild developers a virtual machine but we decided to install a system on a Solaris box. The installation was finished after one hour. While the first tests everything worked without problems. 
Starting the evaluation phase we found some gui mysteries. Especially gui’s for more detailed information get in trouble while step back to less information. 
In total the CMDBuild looks fine. But for us it will not be the first choice. So we decided to develop a system on the scratch which will fit for us. 
Thank you for your support for our evaluation phase.

 

Posted on: 16 aprile 2013

Posted by: Matthias Weissenberger

CSI Piemonte
CSI Piemonte

I am very pleased with the product that allows me to manage the items and their life cycle in a “real way”. Other tools forced us to adapt the reality to the theories...

Moreover, I'd like to mention the availability and the professionalism of the development team, who have always answered all my questions and solved all the issues.

Thank you.

Posted on: 09 agosto 2011

Posted by: Paolo Sustrico

Office/Role: Configuration Manager

Antel
Antel

In Antel we are already using CMDBuild in production.

It served us beautifully for the model of classes and their relationships, and to load and display data. Until now we loaded 11400 cards divided into 43 classes, and the model is not yet complete. The software has responded very well to our requests and expectations, enabling us to perform sophisticated analysis. For example, we have been able to verify the impact of the shutdown of a power line on production applications, having represented complex aspects such as service redundancy, clusters, etc.

We made reports directly querying the database, to navigate along the relationships graph defined between CIs. This is particularly important for us because through the reports we perform impact analysis by simulating the execution of configuration changes required.

There are a few details that we would like to be possible, for example to delete relationships and attributes even if there are data loaded. But anyhow these details do not interfere with the current use of CMDBuild. In the future, once consolidated our model, we plan to enable document management and process management.

In summary, our experience has been very positive, so much so that we are already using CMDBuild into production.

Greetings, Edmundo Moris

Posted on: 27 novembre 2009

Posted by: Edmundo Moris

SKF
SKF

The product is articulated, slightly complex to understand but with excellent potentiality, including the setting flexibility.

Unfortunately, in the release changes some important features has been lost, such as tabular reports with the insertion of new relationships and, above all, that could have been saved to be reused instead of having to reset them again. I hope that at least this is reinserted soon.

Posted on: 14 luglio 2010

Posted by: Mauro Gario

Office/Role: IT Infrastructure Manager

Municipality of Bologna
Municipality of Bologna

The Municipality of Bologna, on the occasion of the transfer of a third of its 3600 PCs from different locations to the New Headquarter of Unified Services, has decided to update its PC inventory system from a static structure, with manual input based on Lotus Domino, to a dynamic structure, based on Ocs/CMDBuild.

The project is in implementation and expects the migration of the existing database from Domino to CMDBuild. The activation and full implementation is expected by August 30th, 2008.

Posted on: 11 luglio 2008

Posted by: Massimo Carnevali

Office/Role: Settore Sistemi Informativi

CIRA (Italian Aerospace Research Centre)
CIRA (Italian Aerospace Research Centre)

Currently I'm taking care of Configuration Management at CIRA (Italian Aerospace Research Centre), mainly on projects involving the development of "flying demonstrators." Given the complexity of these projects, it is required an accurate configuration management, particularly for the components and the relative project documentation with related "Data Sheet"; the use of an "ad-hoc" code it is therefore essential for this management.

CMDBuild has been chosen as solution, being "open source" and because it has been developed to meet these specific needs. Since any improvement is always desirable, for our needs it would be useful the integration with the documentation management platform Documentum IMC2, for which at CIRA it has been created a specific application (Document Tracking) as customization of WEBTOP 525.

Posted on: 01 luglio 2008

Posted by: Fabio Russo

Office/Role: Configuration Management

Consiglio regionale della Toscana
Consiglio regionale della Toscana

Our office provides IT services to about 500 members of the Regional Council of Tuscany, managing technology infrastructure and network services through internal staff and supported by external services, for a total of 5 employees with Carlo Cammelli as head of department.

In 2006 we started the approach to the ITIL world, which becomes more and more strategic in order to be able to maintain the quality of services with limited resources. Thinking ITIL not only for Information Technology has been the next challenge, starting from the administrative need to manage the movable assets (inventory) that traditionally in the P.A. have always assumed a predominantly bureaucratic aspect as almost static data.

From here to thinking the inventory as a useful basis for the formation of a CMDB is the effort that is still ongoing, and in this effort we have also involved the technical departments dealing with what it is not IT.

The idea of using CMDBuild as an instrumental solution has allowed us to set with less effort, thanks also to the work done initially by the Municipality of Udine, the framework and its functional definitions.

We believe that it is very interesting the way how this open source project directly supports the methodological part of ITIL; it is an important tool for a continuous improvement of services and also for sharing experiences with other users.

Posted on: 01 luglio 2008

Posted by: Carlo Cammelli

Office/Role: Responsabile settore tecnologie informatiche

Avvocatura Generale dello Stato
Avvocatura Generale dello Stato

The increasing complexity of the tasks managed by our office brought us in early 2007 to approach ITIL and to look for appropriate tools for managing the DB configuration and for the coordination of processes related to the Service Desk Management.

After analysing various options on the market we have found on the net the CMDBuild project, promoted by the Municipality of Udine. The project impressed us first of all because the organizational characteristics were very similar with our structure and then for its technological connotations.

We were positively impressed both by adherence to ITIL logic and by the extreme flexibility and customizability of the system.

After a first attempt to download the product, we decided to start a real project, including also organizational and training aspects of personnel involved.

So the project started in October 2007, with the collaboration of Cogitek and Tecnoteca.

The first project phase ended in October of 2007 with the creation of a DB configuration, while the second and more challenging phase has then involved the analysis and development in CMDBuild of the Event Management (incidents, service requests and information requests) and Change Management (standard and non-standard) processes.

In February 2008 the whole Service Desk activity (first and second level) was completely managed by CMDBuild.

We aim to extend the system in the next few months developing new features, which for example would allow us an easier update of information expected by the DB configuration and would enable a more transparent communication between users and Service Desk, using web tools for interaction and consultation of internal processes.

Posted on: 01 luglio 2008

Posted by: Antonia Consiglio

Office/Role: Responsabile dell'Ufficio X CED

Municipality of Udine
Municipality of Udine

During years 2006 and 2007, the staff of the Information and Telematic System Services of the Municipality of Udine has been engaged in a revision of the service processes provided to users. The opportunity to re-think in key of greater efficiency/efficacy of the ICT processes has been given with the adoption of ITIL best practices, adapted to the particular organizational needs of the Municipality.

The use of CMDBuild represented an opportunity for us to organically organize, within a single repository, the massive amount of information daily managed from internal and external staff of the Municipality, as part of the services provided by the Information and Telematic System Services Administration.

Among the configuration items managed by CMDBuild, currently there are not only technology assets and application services, but also user access credentials, installation locations, maintenance contracts, etc.

Posted on: 01 luglio 2008

Posted by: Antonio Scaramuzzi

Office/Role: Responsabile Servizio Sistemi Informativi e Telematici

Invitalia
Invitalia

Invitalia, the National Agency for inward investment and economic development, has implemented a CRM system (Customer Relationship Management) for the management of over 80.000 annual contacts, aimed at giving information and guidance on development opportunities.

CMDBuild has been chosen as proper solution, being an open source product already in use in the Agency for the ticketing management (IT internal technical support, incident, change and asset management), whose well known versatility has allowed the integration with the existing infrastructure. In addition to the implementation of the complex workflow for contact management, it has been created a large section dedicated to the production of reports and KPI, designed to monitor in real time the CRM activity and to verify service levels.

The system has been put into production in May 2013, with the cooperation of the company Prime Value and the company Tecnoteca.

The use of CMDBuild has been definitely one of the key elements that allowed the Agency to obtain last year the Quality Certification of its Contact Centre accordingly to UNI 11200:2010 and EN 15838:2010.

Despite upgrades to new versions may cause some technical problems due to the need to re-customize certain aspects of the system, CMDBuild is now a valuable ally of the CRM Function, both for daily contact management and for the maintenance of Quality Certification

 

Posted on: 07/10/2014

Posted by: Loredana Caradonna

Office/Role: Responsabile Ufficio CRM

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