CMDBuild READY2USE


  • CMDBuild READY2USE is a CMDBuild configuration that can be immediately used within the production environment
  • it comes from hundreds installations realized worldwide by Tecnoteca
  • it follows the ITIL best practice
  • it manages hardware and software configuration items, client and infrastructural ones, and both physical and virtual ones
  • it manages services and dependences
  • it includes a self­service interface through which users can access the service catalogue, report incidents and start new requests
  • it implements several workflows: Incident Management, Request Fulfilment, Change Management, Asset Management, Wiring management and IP Addresses management workflows
  • it includes sync connectors with Active Directory (staff repository), OCS Inventory (automatic discovery), VMware VCenter (virtualization console) and LLDP (networking discovery)
  • it allows you to reuse CMDBuild mechanisms to customize the standard configuration provided

CMDBuild vs READY2USE

Details CMDBuild CMDBuild READY2USE
Purpose asset management IT asset management
Follows ITIL best practices - yes
CMDBuild standard features yes yes
CMDBuild standard structure yes yes
Datamodel configurable through the internal features already preconfigured for the IT assets management
Workflow configurable through the external visual editor (TWE)
  • Incident Management
  • Request Fulfilment (static and dynamic workorders)
  • Change Management (static and dynamic workorders)
  • Asset Management
  • Wiring management
  • IP Addresses management
Service processes configurable through the external visual editor (TWE)
  • QR Code Generator
  • Incoming email management
  • IT process extra management
  • SLA IT Process
Report configurable through the external visual editor (Jasper Reports)
  • Workplaces inventory
  • Incident Management open processes
  • Incident Management average closing time
  • Incident Management timetable
  • Request Fulfilment open processes
  • Request Fulfilment average closing time
  • Request Fulfilment timetable
  • Locations with assets
  • MTBF - Mean time between failures
  • Racks layout
  • Asset Management processes list
  • Asset Management barcode print
  • Barcode print
  • Active tickets in a specified date
  • Active tickets in a specified date interval
  • AD Connector - summary
  • LLDP Connector - Summary
  • OCS Connector - summary
  • Service Desk Dashboard Report
  • VMware Connector - summary
Dashboard configurable through the internal features
  • Incident Management Processes by status / category / average closing time / open-closed
  • Request Fulfillment Processes by status / category / average closing time / open-closed
  • Service Level Agreement
  • Assets by availability / status / type / age
  • Active tickets for Service Desk
Connectors configurable through the webservice SOAP and REST features
  • Active Directory (staff) *
  • OCS Inventory (phisical computers) *
  • VMware VCenter (virtual servers) *
  • LLDP (networking discovery) *
Self-service portal configurable through the GUI Framework Already preconfigured *
Manuals 7 detailed manuals 1 user manual *
Mobile Module yes * yes *

* Subscription only

CMDBuild READY2USE
presentation



CMDBuild READY2USE is the perfect ready CMDB to manage all IT assets in your Organisation.

To use CMDBuild READY2USE in a production environment, you should get the Subscription. This would allow you to use advanced features, benefit from guaranteed SLA assistance and have access to our support, training and start-up services.

For price and details please contact us

If you just want to test CMDBuild READY2USE functionalities (without advanced features) or make your own developments (without our support), you can download the test version from CMDBuild download page and enjoy it.

READY2USEFeatures

Configuration Items Management

CMDBuild READY2USE has already set up the required entities for the IT management within a medium-to-­large organization.

Configuration Items are arranged in superclasses and subclasses, they include all necessary attributes and are linked through various relation typologies.

The system allows you to edit the data cards for each element, link them, attach documents, start simple or complex searches, save them, consult the history, georeference them on 2D maps or on 3D models.


Organization:
Internal and external staff, Organization units, Customers, Customer staff

Locations:
Building, Floor, Room

Purchasing Area:
Supplier, Supplier's staff, Purchase order and Purchase order rows

Services:
Service category, Business Service, Technical Service, Service Contract, KPI, Request type, Service Request

Configuration Item:
Client: Desktop, Notebook, Mobile, Printer, Monitor, Software Client, License Infrastructure: Physical Service, Virtual Server, Cluster, Storage, Rack, Network Device, Network Box Phone: Telephone Exchange, Desktop device, Mobile device, SIM Network: VLAN, VPN, Network Interface Software Server: Infrastructural Software, Database, Application, Component

Support Entities:
Knowledge Base, IT Process Classification, System Parameters

Service Catalogue

CMDBuild READY2USE includes the Service Catalogue management where you can define the IT services made available to users, with request and support modalities, their availability, SLA and KPI, technical and business contacts.

The dependences among services, and between services and configuration items, allow you to analyse the effects if any fault occurs.

One or more kinds of request types are associated to each service. They are started from the self-service Portal and are then managed through the Request Fulfillment workflow.

The Incident Management Process

The Incident Management workflow manages the support request forwarded by users when IT services faults occur.

Users send requests through the self-service portal. The helpdesk takes charge of such requests and if necessary can forward them to internal or external specialists (horizontal and vertical escalation).

Among several available mechanisms we mention e-mail notifications, SLA control, Knowledge Base use, attachment upload, priority calculation, management of reply e-mails, start of secondary flows.

The Request Fulfillment Process

The Request Fulfillment workflow manages the requests forwarded by those users who require standard services (from the Catalogue), non-standard services, information.

The requests are sent by users through the self-service portal. The helpdesk takes charge of them and may require the approval by a supervisor.

The standard services are then solved by one or more work orders, which can be configured and differentiated according to the kind of service.

The requests for non-standard services cause Change Management processes.

The Change Management process

The Change Management workflow manages the requests for change of IT configuration which can't be solved through standard procedures.

The workflow can be started by IT technicians or produced by Incident Management and Request Fulfillment processes.

Each request is approved by the Change Manager and then solved by specialists with one or more analysis, implementation and test activities, carried out and described through work orders.

The Asset Management process

The Asset Management workflow helps operators to manage the Configuration Items movements during their life cycle.

It manages the requests for materials and order issues, the CI delivery and acceptance, the CI assignment and loan to users, the CI transfer among users or seats or warehouses, the CI disposal and scrapping.

Reports

In CMDBuild READY2USE the main useful reports are already configured for the operative management of Configuration Items (inventory also at previous dates, Barcode labels, racks layout) and of the related processes (order and movement list, SLA control, service catalogue print).

List of reports:

  • Workplaces inventory
  • Incident Management open processes
  • Incident Management average closing time
  • Incident Management timetable
  • Request Fulfilment open processes
  • Request Fulfilment average closing time
  • Request Fulfilment timetable
  • Locations with assets
  • MTBF - Mean time between failures
  • Racks layout
  • Asset Management processes list
  • Asset Management barcode print
  • Barcode print
  • Active tickets in a specified date
  • Active tickets in a specified date interval
  • AD Connector - summary
  • LLDP Connector - Summary
  • OCS Connector - summary
  • Service Desk Dashboard Report
  • VMware Connector - summary

Dashboards

In CMDBuild READY2USE also dashboards are available for SLA analysis and for the analysis of asset composition, rotation and age.

Available dashboards are:

  • Incident Management Processes by status / category / average closing time / open-closed
  • Request Fulfillment Processes by status / category / average closing time / open-closed
  • Service Level Agreement
  • Assets by availability / status / type / age
  • Active tickets for Service Desk

Wizards

CMDBuild READY2USE includes two wizards for the management of network wirings and IP addresses.

  • creation of new wiring chains working on every network interface of every device (client, server, router, firewall, switch, patch panel, wall sockets), interruption and change of wiring chains
  • configuration of new IP addresses on physical and virtual interfaces

Self-service Portal

CMDBuild READY2USE provides a self-service portal that allows non technical users to interact with the IT infrastructure management system.


In particular the portal allows to:

  • report failures (Incident Management) and check the resolution iter
  • consult the service catalogue and ask for a standard service (Request Fulfillment)
  • ask for a non-standard service
  • consult the list of assigned equipments and subscribed services
  • consult FAQ and IT news

Discovery of personnel, physical servers and virtual servers (subscription version)

The information management done manually in a CMDB can cause delays or inaccuracies when updating data.

In order to overcome this issue the best thing would be – if possible – to activate automatic connectors that contact external systems to sync, find any misalignments between the data sources, notify operators such situations and update the approved changes.

CMDBuild READY2USE includes four connectors that interact with:

  • Active Directory (personnel)
  • OCS Inventory (physical computers)
  • VMware VCenter (virtual servers)
  • LLDP (networking discovery)

Mobile Interface (subscription version)

CMDBuild mobile is an app for smartphones and tablets that implements the main functionalities of the desktop interface: navigation menu, management of data cards with relations and attachment, searches and filters, workflow management with the main widgets, report print.

The app allows you to take pictures and store them into the CMDB as attachments, and to read a QR code and view the related data card.

Requirements

CMDBuild READY2USE software and hardware requirements

  • Software requirements
    Software components required are the following:
  •  
  • Linux operating system (recommended) or Windows Server
  • PostgreSQL 9.x (9.4 is suggested)
  • PostGIS 2.x (optional, for georeferences)
  • JDK 1.8
  • Apache Tomcat 7.0 or later (8.0 is suggested)
  • Alfresco CE to manage attachments (5.x is suggested)
  • Liferay Portal 6.0 (optional, for self-service portal)
  • OCS Inventory (optional, for computers discovery)
  • Hardware requirements
    The required resources to set up each instance are:
  •  
  • server-class computer 4-core and of recent generation (or equal virtual infrastructure)
  • at least 6 GB RAM (8 suggested)
  • at least 100 GB of disk space (beyond additional space depending on the number of uploaded documents)

Business Services

List of services delivered by Tecnoteca


The maintenance service

The maintenance service allows you to benefit from the open source software advantages, having available at the same time a professional assistance with granted SLA.

The service includes the support when using the application, the notification and the remote installation of updates, the resolution of any bugs under warranty.

The cost is determined according to the complexity of the instance and of the required SLA's.

You can use the service in "cloud" mode.

The Start-Up package

Through the Start-Up package a remote support will be supplied for deploying the software into production:

  • support to the user and permission configuration
  • support to the connectors activation with Active Directory, OCS Inventory and VMware vCenter
  • activation of e-mail notification services
  • brief system overview through a remote call

You have the possibility to ask for a certified appliance (OVF format), completely configured in Linux Ubuntu 64 bit environment.

Advice and customization service

This service can be supplied remotely (by purchasing Pay-Per-Use packges) or on-site on client premises. For example, the service can be used for:

  • analysis of extensions to the standard configuration
  • one-time initial data import
  • configuration of new workflows or new reports
  • implementation of functional extensions to the “core” system

Training courses

Several training courses are at your disposal, both related to the standard use of CMDBuild READY2USE and related to the different ways to configure the system in advanced way (data model, report, dashboard, workflow, interoperability with other systems, GIS / BIM).

Training courses can be supplied remotely or on-site on client premises.

They can be held either in English or in Italian language.