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Application already configured for the IT Governance management, ITIL compliant


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Application already configured for the Property and Facility Management and Maintenance Processes

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CMDBuild READY2USE 2.2 14 October

The version 2.2 CMDBuild READY2USE has been released.

This version of CMDBuild READY2USE  includes new features for both IT operators (CMDBuild interface) and service end users (Self-Service Portal).

The most important interventions concern:

  • possibility to manage the “Customer Satisfaction” following the resolution of a ticket, with the insertion, in the automatic email notification of the ticket closure, of the link to a page in the Self-Service Portal where assigning a vote and reporting a comment;
  • possibility to configure the automatic closing of a ticket in “Closing status” after a preconfigured number of days, with sending an email notification to the requester;
  • automatic updating of the list of services assigned to a user, following the opening of the Request for enabling/disabling services through the Self-Service Portal;
  • extension of the Asset Management process with the management of consumables (by quantity rather than by name for each asset);
  • completion of the Asset Management process with the possibility of configuring an acceptance step by the assignee of the new assets received, via a page in the Self-Service Portal;
  • extension of the connector with the AWS cloud virtualization system (Amazon Web Services), with synchronization of information relating to databases and disks;
  • activation of a new dashboard on the progress of the SLAs;
  • activation of a new dashboard on Customer Satisfaction summary;
  • activation of a new dashboard on statistics about the Change Management process;
  • creation of new custom pages for configuring the parameters and groups for opening processes;
  • graphic review of reports.

It has been then redesigned the part relating to the management of the Knowledge Management, now structured in “Topics” nested at multiple levels, which can be categorized, updated by authorized users and can be consulted in an optimized form. The KB is now connectable to any type of CI (Configuration Item) and to any IT Service Management process.

The new CMDBuild READY2USE 2.2 version uses the current CMDBuild 3.3.2 core version as base platform.