Standard verticalizations

CMDBuild READY2USE Logo

Application already configured for the IT Governance management, ITIL compliant


openMAINT Logo

Application already configured for the Property and Facility Management and Maintenance Processes

Events

Webinars, meeting and conventions about the CMDBuild project

CMDBuild READY2USE Service Desk

Date

17 June

Time

from 04:00 PM to 05:00 PM

CMDBuild READY2USE Service Desk

Webinar: Service Desk module in CMDBuild READY2USE

CMDBuild READY2USE Service Desk

Date

17 June

Time

from 04:00 PM to 05:00 PM

CMDBuild READY2USE is the CMDBuild vertical solution for the IT Governance management.

During the webinar Tecnoteca experts give an overview of the Service Desk functional area: 

  • Ticket summary custom page for the Service Desk operators;
  • Incident Management processes, escalation to specialists and between multiple helpdesks;
  • Request Fulfilment to manage requests for information and service requests;
  • Change Management opened from an Incident or by a Specialist;
  • Problem Management to analyze recurrent Incidents;
  • Workorders management for Request, Change and Problem;
  • Reports and dashboards to view statistics related to the Service Desk;
  • Self-service portal available for non-technical users.


During of the presentation it will be possible to make the questions through the chat tool and receive answers from Tecnoteca technicians.

The webinar will be held in English.

Participation is free and registration is required via this form.