The right people informed at the right time, by email, in the web interface and in the Mobile App.
A ticket assigned, a warranty about to expire, an approval waiting: CMDBuild alerts the people involved on every channel they use, by email, in the web interface and in the Mobile App.
When notifications are sent
During a process
When a step calls for it, for example when a ticket is assigned, or when the operator decides to write to someone.
From an automated task
For example when an email arrives in a monitored mailbox, or when CMDB data meets a given condition.
From the Scheduler
Before a warranty, contract or certification expires, with the advance notice set for each type of deadline.
From other systems
External applications or custom scripts, such as a monitoring system, can send notifications through the APIs.
Notification content is defined with templates prepared by the administrator, so messages are always clear and consistent.
Email at the heart of the work
Email in cards
Every card and every process collects the emails related to it, both sent and received. From there you can write new ones, from scratch or from a template.
Incoming email
CMDBuild reads a mailbox and starts a process when a message arrives, for example a work order for an alarm or a reported issue.
Learn more in the documentation: user manual · administrator manual