Standard verticalizations

CMDBuild READY2USE Logo

Application already configured for the IT Governance management, ITIL compliant


openMAINT Logo

Application already configured for the Property and Facility Management and Maintenance Processes

Email management

Email managementCMDBuild uses the e-mails both as inner tool for notifications to operators and as communication tool and as external event, in view of which you can generate automatic operations.

Notifications can be generated:

  • manually from the workflow engine through the interactive management widget or automatically through API
  • automatically from the scheduler after receiving e-mails on specific accounts (notification to the operator in question) or after synchronous or asynchronous events
  • from custom code (external programs, scripts, trigger, etc.) through API

The CMDBuild user interface allows you to:

  • consult through a specific TAB from the user interface the e-mails produced within CMDBuild or coming from external accounts, in both cases registered in the system in the form of information related to cards or processes
  • send new e-mails from the same TAB in free form or using accounts and templates preconfigured by the system administrator

In the end the scheduler allows you to start processes when receiving e-mails on pre-defined IMAP accounts (this feature is useful to open a maintenance process when receiving an alarm or a signal).

Usefule links: